The Action Sales & Operations Process.

Here at Action, we like to keep things as simple as possible for our customers.

And that includes our processes.

Our 5 Step Sales Process.

Step 1 - ENQUIRE
When you first enquire with Action
Whether you enquire through a form on our website, or make a call to our office, one of our sales consultants will clarify all your details and requirements in view of providing a full quote.
Step 1 - ENQUIRE
Step 2 - QUOTING
We Provide a Quote
Our estimating team will price up your shed investment, and then list it all out in a quote, including a 3D sketch of the building. This quote will be then emailed as a link to you to view online.
Step 2 - QUOTING
Step 3 - FOLLOW UP
Your Sales Consultant will Follow-up
A few days after sending your quote, your sales consultant will follow up with a phone call to confirm you received it, answer any questions you might have and make any notes of changes you might have.
Step 3 - FOLLOW UP
Step 4 - PROCEED
Ready to go Ahead!

If you are happy with the proposal and would like to move ahead, you can either, 

a.) Print off a paper copy of the PDF quote, and sign it and then scan it or take a photo and email it back to your sales consultant, or 

b.) Digitally sign the quote online which will notify your consultant and send them a copy.

Step 4 - PROCEED
Step 5 - DEPOSIT
Thanks for your Order!
You will receive an email from our accounts department with an invoice for the deposit amount and your project will then be handed over to the Operations team.
Step 5 - DEPOSIT

Our 5 Step Operations Process.

Step 1 - HANDOVER
Handover to Operations
Your sales consultant will go through your job with the project manager assigned to your job and then officially hand it over to them to move forward with.
Step 1 - HANDOVER
Step 2 - CSP
You Will be Entered into our Insight Customer Service Program

The Insight program is a series of personalised videos that will keep you informed and up to date on what is happening with progress on your job.

The first 2 videos you will receive after placing your order will be one from Martin, our General Manager, thanking you for your order and welcoming you to Action Steel, and another one from your project manager, introducing himself.

From there you will receive a series of update videos from one of our customer support staff as your job moves through our system.

Step 2 - CSP
Step 3 - PLANNING
Documents and Scheduling
Drawings will be prepared, Engineering arranged, and permits applied for. Your job is also slotted into our manufacturing and delivery schedules.
Step 3 - PLANNING
Step 4 - PROCESSING
Ordering and Manufacturing
When the manufacturing date rolls around, all materials are ordered, manufacturing happens and then its off to galvanizing.
Step 4 - PROCESSING
Step 5 - DELIVERY!
Delivery of Shed Kit to Site!
Once all your materials are all here, your new shed is delivered, ready for the erector to start!
Step 5 - DELIVERY!

Our 5 Step Site Erection Process.

Step 1 - FOOTINGS
Install Footings
The erector will start on site by setting out the shed footings, boring the holes and then pouring the concrete and setting the footing bolt cages in the concrete.
Step 1 - FOOTINGS
Step 2 - FRAMING
Build Roof Framing

Unless you are building over existing yards, all the roof structure will be assembled on the ground with the columns attached and then the roof cladding will be installed, ready to lift.

Step 2 - FRAMING
Step 3 - LIFT & CLAD
Roof Lift and Cladding of Walls
The roof will be lifted, wall girts installed, any end walls built and then wall cladding installed.
Step 3 - LIFT & CLAD
Step 4 - COMPLETION
Final Details
All final details are done at this stage. Doors, partition walls, flashings, downpipes etc.
Step 4 - COMPLETION
Step 5 - SIGN OFF!
Final Inspection & Sign Off!
Once all works are complete, one of our project managers will visit the project for a final inspection and then officially sign off. All yours!
Step 5 - SIGN OFF!